Microsoft’s Steve Ballmer introduces the Surface tablet in Los Angeles, Calif.
(Credit: Josh Lowensohn/CNET)
Editors’ note: This is a guest column. See Marty Wolf’s bio below.
With the recent announcement of Microsoft’s new Surface tablet, the decades-old network of partners that Microsoft and Intel built just got a formidable new asset-rich competitor: Microsoft.
Like all successful partner networks, Wintel thrived because all of the players — the two principals, OEMs, the channel and other stakeholders — benefited individually from the association while contributing to the growth of the network itself. The Wintel platform is still the dominant desktop and laptop computing architecture.
But with smartphones, tablets and the cloud replacing desktops and laptops with remarkable speed, it’s a brand new post-PC world. And in the most stunning development imaginable, Microsoft’s Surface announcement confirms that Steve Ballmer and company are willing to do whatever it takes to achieve success — including blowing up the partner network Microsoft helped create — and that has been the linchpin of the company’s dominance for the past 30 years. And it has the financial staying power to do it.
How much staying power? Almost $60 billion.
Even though margins from its desktop business peaked in 2010, Microsoft still has 90 percent of that market and, as of the most recent quarter reported, assets of $118 billion — third behind Apple and HP — including $59.5 billion in cash and cash equivalents.
Naturally, there’s been a lot written about Microsoft and Surface lately. One is Charles Cooper’s CNET article entitled: As Microsoft retools, Ballmer has chance to rewrite his CEO legacy.
At the core of Cooper’s analysis is how Microsoft is going to compete with Apple: sleek new Surface tablets, Windows Phone 8, which will ship in next-generation Windows Phones, and possibly new capabilities such as a complete mobile payment system. As Cooper noted, “Take that, Apple.”
Certainly, competing with Apple is one driver of this gutsy make-it-or-break-it move for Microsoft. But in my view, the core of the story is really, “Take that, OEMs and channel partners.”
To be fair, there are some who think that Surface is merely an attempt by Microsoft to get its OEMs to step up with better hardware product designs and that it will exit the hardware business as soon as they do. This is a seriously misguided view that partners would do well to ignore.
Microsoft’s new world view What’s happening here is Microsoft is looking at this new world through a totally new lens — and it doesn’t like a lot of what it sees. The world is changing fast, yet its existing partners are too slow and add too little value. They’ve been reduced to speed bumps on what Microsoft perceives as its road to success.
Also in the post-PC era, staying close to the customer is everything. It’s the only way to ensure a superior customer experience, which — as Apple has demonstrated — is a huge competitive advantage.
Apple achieves this by designing the hardware and the software for seamless integration and exercising strict control over the entire Apple ecosystem — sales, distribution, services and support and even carrier partners. In contrast, until now Microsoft has pursued a strategy of licensing its software to hardware vendors, maintaining modest control at best over product and the consumer experience.
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- Who is making ARM-based Windows tablets?
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- Microsoft to feel Surface heat from PC makers
- Google tablet set to limbo in at low $199 entry point
- New mobile-focused Windows could last 20-30 years — Gartner
And here’s one more factor driving this new Microsoft strategy. Owning the ecosystem is the best way to protect the monopoly-style rents Microsoft enjoys on the desktop. If delivering a great user experience is the customer benefit of owning the ecosystem, the vendor benefit is customer lock-in. If you want access to Apple’s elegant design, interoperability, great apps and content, and intensely loyal customers, then Apple is the only game in town. In return, Apple takes a piece of everything that flows through its hardware.
So starting now, Microsoft will openly compete for customers with its longtime OEM hardware partners, including Lenovo, Acer, Dell and HP. That’s terrible news for OEMs immediately. And that is just the start.
Microsoft also will move to displace its distributors and resellers, starting with distributors. What distributors provide today — multi-vendor time and place, inventory and credit — are low-value and low-margin services that Microsoft can easily duplicate, so it will. It will take a few more years for Microsoft to supplement resellers’ retail storefronts, customer relationships and higher value services offerings, but that will happen too.
I don’t know if Microsoft can pull this off. I haven’t seen a company succeed at a transition of this magnitude since IBM moved from commodity hardware to enterprise services or GE closed the book on light bulbs in favor of aerospace and other high-tech breakthroughs. It’s that big.
But make no mistake about it: as Microsoft focuses its considerable resources on a long-term strategy for winning in the post-PC era, the impact on Microsoft’s partners will be seismic and swift.
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